Privacy Policy for ANN PET SDN BHD

At ANN PET SDN BHD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our services.

Information We Collect
We collect personal information from you when you interact with our website or services. This may include:

  • Personal Details: Name, email address, phone number, billing and shipping addresses, and payment information when you make a purchase.
  • Account Information: If you create an account, we may collect login details and any preferences you set.
  • Usage Data: Information about your interaction with our website, including IP address, browser type, and browsing history.
  • Communication Data: Emails, messages, or feedback you provide through customer support or other communication channels.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our website.

How We Use Your Information
ANN PET SDN BHD may use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders and to communicate with you regarding your purchase.
  • Customer Support: To assist you with inquiries, provide product updates, and handle complaints or issues.
  • Marketing and Promotions: To send you marketing materials, special offers, and promotions that you may find interesting, subject to your preferences.
  • Website Improvement: To analyze website traffic and improve the functionality, user experience, and content of our website.
  • Legal Compliance: To comply with legal requirements, enforce our policies, and protect the rights, property, and safety of ANN PET SDN BHD and our customers.

Sharing Your Information
We may share your personal information with trusted third-party service providers to help us operate our business, including:

  • Payment Processors: To securely process your payments.
  • Shipping Providers: To ensure your orders are delivered accurately and promptly.
  • Marketing Partners: To send promotional content where you have opted-in.
  • Legal Authorities: When required by law or to protect our legal rights.

All third-party service providers are contractually obligated to safeguard your personal information and only use it as instructed by ANN PET SDN BHD.

Your Rights
You have the following rights concerning your personal information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
  • Opt-Out of Marketing: You may opt-out of receiving marketing communications from us at any time by following the instructions provided in the communication or by contacting us.
  • Deletion: You may request the deletion of your personal information, subject to legal obligations we may have to retain certain data.
  • Data Portability: You can request a copy of the personal information we hold about you in a structured, commonly used format.

Cookies
Our website uses cookies to personalize your experience and collect usage data. Cookies are small text files stored on your device by your web browser. You can manage cookie settings through your browser preferences, but disabling cookies may impact your experience on our site.

Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Children’s Privacy
Our website and services are not directed at children under the age of 12. We do not knowingly collect personal information from individuals under this age. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

Links to Third-Party Sites
Our website may contain links to third-party websites. These sites have their privacy policies, and ANN PET SDN BHD is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of these websites when visiting them.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by updating this page. Please check back regularly for updates.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.